Multi-function Copier Update

IT Services will be working with Sharp to begin replacing campus copy machines in May. Mike Gifford, Director of the IT Service Center, has met with each department on campus to discuss the updates. The installation schedule will be distributed to each department during the week of April 27th.

The new devices will require faculty and staff to login with their Furman ID card, ID #, or network username and password to access the panel for copying or scanning. There are 3 reasons for logging into the devices. The first reason is to provide more accurate reporting of print usage on campus which can be used to enhance our sustainability initiatives on campus. A second reason to login is to provide the capability to scan-to-email sending any scans directly to your Inbox or even sent to someone else. A third reason to login will allow us to setup a secure print queue which will hold a print job at the copier until you login and release it for printing.  Training classes will be offered during the installation and later in the summer.

If you have any questions about the new copier update, please contact the IT Service Center.

phone: (864) 294-3277
email: service.center at furman.edu
web e-request: http://help.furman.edu

Lightboard @ the Blended Learning Studio

We are pleased to announce that Furman now has a Lightboard! What’s a light board? It’s a new way for faculty to create short video lectures.

The Lightboard idea was originally developed by Northwestern University. Furman’s Lightboard was built through a partnership between ITS, Facilities Services, the Library, and the Center for Teaching and Research.

We’re calling the Furman’s Lightboard room the “Blended Learning Studio”. It is located in Duke Library Room 001; next to the main entrance of the Writing and Media Lab.  For more information about the lightboard, please contact the IT Service Center.

 

phone: (864) 294-3277

email:  service.center at furman.edu

web e-request: http://help.furman.edu

Changes to MyFurman

MyFurman is getting a facelift which will go live on March 7.  The services and functionality remain the same but the front page is refreshed for easier navigation with an updated design.

If you want a preview, check out the video posted on Campus Announcements or join us for a live session in room 042, lower level of the library at one of the following sessions:

March 4, 2015
March 5, 2015
March 16, 2015
March 18, 2015
March 20, 2015

If you have questions, please call the Service Center at 3277 or email service.center@furman.edu.

Warning: University Cyber-Scams

CYBER-RELATED SCAMS TARGETING UNIVERSITIES, EMPLOYEES, AND STUDENTS

The Internet Crime Complaint Center (IC3) is aware of multiple scams targeting universities, university employees, and students across the nation. The scams range from Internet fraud to intrusions. The following are common scenarios:

  • Spear phishing e-mails are being sent to university employees that appear to be from their employer. The e-mail contains a link and claims some type of issue has risen requiring them to enter their log-in credentials. Once employees provide their user name and password, the perpetrator accesses the university’s computer system to redirect the employees’ banking information to another bank account. The university employees’ banking allocations are being deposited into students’ accounts. These students were hired through online advertisements for work-at-home jobs, and provided their bank account information to the perpetrators to receive payment for the work they performed.
  • Scammers are posting online advertisements soliciting college students for administrative positions in which they would receive checks via the mail or e-mail. Students are directed to deposit the checks into their accounts, and then print checks and/or wire money to an individual. Students are never asked to provide their bank account information to the perpetrators.
  • Perpetrators are compromising students’ credential resulting in the rerouting of their reimbursement money to other bank accounts. The reimbursement money is from student loans and used to pay tuition, books, and living expenses.
  • Perpetrators are obtaining professors’ Personally Identifiable Information (PII) and using it to file fraudulent income tax returns.

If you have been a victim of one of these scams or any other Internet related scam, we encourage you to file a complaint with the IC3 at http://www.ic3.gov and notify your university police.

2014 Information Technology Survey Results

The 2014 Information Technology Service Quality survey report is now available in the MyFurman portal.  Our annual information technology survey helps us set information technology priorities, and measures progress toward several of the University’s information technology initiatives.  Thanks again to everyone who took the time to take the survey!

Furman Password Reset System

Furman University has an easy way for you to reset your password: it is the Password Station password reset system. This system lets you reset your network password, and works with your web browser. Your NetID and password are used for most campus electronic services including Office365, Moodle, Engage, and MyFurman (i.e., ARMS and WebAdvisor.)

To use the Password Station you must first enroll in the system. When you enroll you will be asked to select three challenge questions (and answers.) If you forget your password, you will be able to reset your password by correctly answering your challenge questions.

In addition to letting you reset your password over the web, the Password Station will also send you email notices when your password is about to expire.

If you have questions about the Password Station, please contact the IT Service Center for assistance.

phone: (864) 294-3277
email:  service.center at furman.edu
web e-request: http://help.furman.edu

– See more at: http://blogs.furman.edu/its/2014/11/14/furman-password-reset-system-8/#sthash.NMd9qIdU.dpuf

Regular Weekly Maintenance Times

ITS schedules work on information services to upgrade services or to prevent unscheduled outages. In order to help you prepare for times when some services may be down for maintenance, IT Services has designated two times each week for scheduled service interruptions. Our regular scheduled service maintenance times are:

  • Wednesday mornings from midnight to 7am, and
  • Saturday mornings from 6am to 10am

 

There are some weeks when we have no scheduled maintenance. On rare occasions, we need to schedule maintenance that will not fit within a maintenance window, or must be scheduled outside normal maintenance times. We post announcements on MyFurman if a service will be unavailable outside our regular maintenance times.

We appreciate your patience and understanding as we work to maintain and improve Furman’s information services.

If you have questions about IT Services maintenance, or any question about campus information services, please call the IT Service Center at (864) 294-3277, or email service.center@furman.edu.

Furman Password Reset System

Furman University has an easy way for you to reset your password: it is the Password Station password reset system. This system lets you reset your network password, and works with your web browser. Your NetID and password are used for most campus electronic services including Office365, Moodle, Engage, and MyFurman (i.e., ARMS and WebAdvisor.)

To use the Password Station you must first enroll in the system. When you enroll you will be asked to select three challenge questions (and answers.) If you forget your password, you will be able to reset your password by correctly answering your challenge questions.

In addition to letting you reset your password over the web, the Password Station will also send you email notices when your password is about to expire.

If you have questions about the Password Station, please contact the IT Service Center for assistance.

phone: (864) 294-3277
email:  service.center at furman.edu
web e-request: http://help.furman.edu

TechQual Survey – Movie Ticket Winners

Thank you for responding to the 2014 TechQual survey! By responding, you help Furman’s planning for services like wireless access, Internet speed, and the future of our campus email service.

Faculty, staff, and students who completed the survey were entered in a drawing to win a pair of movie tickets. Faculty and staff winners were: George Leventis, Scott Mcpherson, Larry Richardson, and Cathryn Stevens.  Student winners were: Kristin Farrar, Mary Filchak, Marybeth Garrett, Adam Lilly, Margaret McCurry, Sierra McDonald, Elizabeth Sparrow, Jocelyn Stalker, Tiffany Wei, and Sarah Williams.

Winners may pick-up their movie tickets at the IT Service Center in the lower level of the library (Photo ID Required).  The 2013 Furman Techqual survey results can be found on the ITS website.